Customer Care

Mediclean Inc. is dedicated to providing all our customers with high quality customer service, which is what you deserve from the best janitorial service Toronto. It is our goal to go above and beyond the expectations of our customers in order to provide you with peace of mind.

 

We carry out on-site quality control inspections on a monthly basis. Deficiencies and hot spots are identified, reported, and projects are assigned to  our team for resolution. Checklists are created and signed when projects are completed to ensure resolution and proper records.

 

Customers have access to 24/7 support from us via mobile communications. All inquiries, emergency requests, and/or complaints may be forwarded to us for resolution.

 

To ensure customer satisfaction, we endeavor to respond to emergency requests and/or complaints within 3-4 hours of receiving notification of problem areas. Appropriate crews will be dispatched to service problem areas reported.

 

A follow-up visit is then scheduled to ensure communication of issues.